FAQs
5 Star Security Systems
Have a security system-related question? We have the answer. Check out these FAQs and contact us today for more information!
How much does a security system cost?
Our professional sales reps will provide you with a personalized quote for your home or business. Call 5 Star Security Systems today to work with one of the top security system companies in our area!
Do I have to have a landline in my house for my security system to communicate?
No. You may choose the option to use a cellular device, which we can add to your system whose sole responsibility is to communicate with our monitoring center. As one of the top security system companies in our area, we ensure there are options available for many different types of needs. Contact us today to learn more.
Are your technicians vetted?
Yes! As one of the most reliable security system companies in our area, we ensure that all of our experienced technicians go through background checks and drug testing, and they are hand-picked with referrals from people in the industry whom we trust.
Is a contract required for service?
We will ask you to sign a one-year agreement that outlines all equipment, services, and monitoring. Contact us today to work with one of the go-to security system companies in our area!
What is a panic or duress code?
According to RubyHome, 83% of burglars try to determine if an alarm is present before attempting a burglary. If an intruder forces you into your home, they will want you to turn off your security alarm. When a duress code is entered instead of the normal code, the system will appear to disarm, but the monitoring station will dispatch the police. Security system companies are here to keep you safe — contact ours today.
What if I have a problem with my system after hours?
Our dispatch center is open 24 hours a day and you will always speak with a live representative. Our office is answered 24 hours a day for maintenance emergencies. That’s why people come to us when they’re looking for dependable security system companies!
When do I need to call the local office vs the dispatch center?
For sales and maintenance of your security equipment, please call the local office number (812) 490-4000. For active alarms, call the dispatch number (773) 777-0707. Contact our team when you need security system companies!
What if my batteries are low on my wireless system?
Batteries may be replaced by the homeowner or by our professional technicians with a service call. Batteries for your wireless devices may be purchased at any store as well as in our office. Control panel batteries differ by panel. Reach out to our office for more details.
Do I own my equipment?
Yes, when our sales representative provides you with a quote, the purchase of equipment is included in the price for which there is a one-year parts and labor warranty.
How often will my prices increase?
5 Star Security prides itself by keeping prices competitive and many times below our competitors. We do our very best to provide the best service in the most cost-effective way.
Do you take credit cards?
No, 5 Star Security does not take credit cards as a means of payment to keep our rates as low as possible.
Do you provide financing for my system?
Unfortunately, 5 Star Security does not provide financing.
Am I eligible for a discount on my homeowner's insurance by having a security system?
Yes, please notify your agent to get more information. Our office is happy to reach out to your agent with confirmation of your services.